Refund Policy
At Pro Research Solutions, we are dedicated to ensuring that our clients receive quality research services. However, we understand that there may be situations where you need to request a refund. Below, our refund policy is presented, which lists the issues that lead to the granting of refunds:
1. Eligibility for Refund
Our refund policy allows for partial refunds in cases where the delivered work does not meet the agreed-upon standards. Since significant effort and resources are invested in each project, a full refund is not possible. We carefully evaluate each request to determine the appropriate partial refund based on the extent of the issues identified. Our goal is to ensure fair compensation while acknowledging the work completed.
2. Non-Refundable Services
Our policy states that no refunds will be issued for custom-made projects once they have been successfully delivered. This is because the work is tailored to the original specifications provided by the client. If requirements change after delivery, additional work can be arranged under a new agreement, but refunds are not available.
3. Refund Request Procedure
- Initial Review: If you believe the delivered work does not meet the agreed-upon standards, please review the assignment thoroughly to identify specific issues or shortcomings.
- Submit a Request: Within 7 days of receiving the assignment, submit a refund request via email or through our website. Include your order number, a detailed description of the issues, and any relevant evidence (e.g., assignment guidelines, highlighted errors).
- Evaluation: Our quality assurance team will review your request, comparing the delivered work against the original requirements. This process may take up to 7 business days.
- Resolution: Based on our evaluation, we will determine the appropriate action, which may include revisions, partial refunds, or other solutions. Please note that full refunds are rare and only applicable in cases of severe discrepancies.
- Final Decision: You will receive a formal response detailing our decision and any next steps. If a refund is granted, it will be processed within 7 business days.
4. Handling Complaints
In case the refund matter fails to correct you were allowed to send this issue to our management team by info@proresearchsolutions.com.
We are going to try first to settle all the disputes in a polite way and fairly. Nevertheless, in case if any solution is not found then we shall refer the matter to third-party a mediator.
5. Adjustments to the Refund Policy
We reserve the right to amend this refund policy at Pro Research Solutions at any time. We will communicate those changes to our clients via email OR update our website accordingly.
The final decision regarding any refund request is made solely by the company
By using our services, you agree to this refund policy. We encourage you to contact us with any questions or concerns before initiating a service order. For further assistance, please reach out to our support team at support@proresearchsolutions.com.